A digital platform for hotels
HORES Guest Guide
A digital guest journey connected to your hotel PMS
From HORES PLUS - pre-check-in, Hotel Guide, messaging, payments, and automation that match the real stay in the property system.
Company, PMS, and platform
Operator
HORES PLUS
Delivers hotel software and runs the ecosystem where Guest Guide operates.
Property system (PMS)
HORES
The property management system - reservations, front desk, and operational data. Guest Guide uses stay dates and reservation status from it.
Platform
Guest Guide
A digital platform for guest and staff communication - in the browser, with no separate guest app.
Why Guest Guide
A calmer front desk
Guests submit details before arrival, get clear information, and handle routine requests online - fewer queues and fewer repeat phone calls.
A better guest experience
One link for pre-check-in, Hotel Guide, and messaging. Guests do not install an app - a phone browser is enough.
Data straight from the PMS
Invitations and automation match the reservation in the property system - including OTA guests when the stay is in the system.
How it works in operations
From a HORES PMS reservation to guest communication - a typical flow with no separate guest app.
Pre-check-in invitation
The hotel sets guest-journey rules. Guests get an email or SMS with a link based on HORES stay dates - including OTA guests.
Online pre-check-in
Guests submit details in the browser before arrival. Reception gets data earlier and shorter queues.
Hotel Guide
A public hotel page with Wi-Fi, services, and contact - also suitable as an in-room QR code.
Messaging and automation
Staff message guests in the portal; automated reminders run according to the configured guest journey.
Payments and departure
Where the hotel enables online payments, guests can pay the folio. After departure a review request can follow.
What the platform covers
Online pre-check-in
Guests submit details before arrival. Reception gets data earlier and shorter queues.
Hotel Guide
A public hotel page with information, services, and contact - managed from the portal and suitable for an in-room QR code.
Guest messaging
Hotel and guest communicate in one place - without messages getting lost in personal staff inboxes.
Guest journey
Automated email and SMS by stay phase - invitation, reminders, review request, and other steps.
Online payments
Guests can pay the stay folio online where the hotel enables payments and connects a gateway.
Housekeeping and operations
Staff handle cleaning and operational statuses in the portal alongside Guest Guide and HORES.
Frequently asked questions
Do I need the HORES property system?
Yes. HORES Guest Guide is a platform for hotels in the HORES PLUS ecosystem and uses the HORES PMS. Without that link, start with the HORES PLUS sales team.
Do guests need to download a mobile app?
No. Guests open a link in a regular phone or computer browser - from email, SMS, or a QR code.
Does it work for Booking.com and other OTA guests?
Yes, when the reservation is in HORES and the hotel has invitations enabled. Guests receive the same kind of link as direct bookings, according to hotel rules.
What is Hotel Guide?
Hotel Guide is the public digital hotel page - information, services, and contact in one place. You manage the content in the Guest Guide portal.
Can Guest Guide send automated emails and SMS?
Yes. In Guest journey you set when guests get an invitation, an in-stay message, or a post-stay prompt. SMS runs through the connected SMS service in the portal.
Where do staff manage everything?
In the Guest Guide hotel portal - templates, Hotel Guide, payments, housekeeping, users, and other operational pages according to permissions.
Is the public hotel catalog on guest-guide.online mandatory?
No. Showing a hotel on the home map is optional. Each hotel has its own public Hotel Guide page based on its settings.
Which languages does Guest Guide support?
Guest and portal interfaces support multiple languages. The languages available to a hotel depend on license and admin settings.
How do I get a demo or a quote?
Email sales@horesplus.com or contact your HORES PLUS sales representative. Company site: horesplus.com.
Is Guest Guide different from a kiosk or GuestPad?
Yes. Guest Guide is a web platform for guest communication and Hotel Guide. Hardware kiosks and other HORES PLUS products cover different scenarios - sales can clarify the fit.
Glossary
Core terms around digital guest communication. In the HORES PLUS ecosystem they are covered by the Guest Guide platform connected to the hotel PMS.
Hotel Guide
Hotel Guide is a web page (or set of pages) with practical guest information - Wi-Fi, breakfast, contact, services, local tips. It replaces the printed in-room binder. The hotel manages it in the Guest Guide portal and guests open it from a link or QR code.
Guest journey
The guest journey covers communication and steps from booking through arrival and stay to departure. In HORES Guest Guide the hotel configures automated email and SMS tied to the HORES stay dates - for example a pre-check-in invitation or a review request.
Pre-check-in (online check-in before arrival)
Pre-check-in means the guest submits registration details online before arriving at the property. Reception shortens queues and receives data earlier. In HORES Guest Guide, pre-check-in is linked to the HORES reservation and guests open it from an invitation link.
Hotel references
Partner hotels in Czechia and Slovakia use HORES Guest Guide. We publish named case studies only with the hotel's approval. Current partners are listed in the catalog on this domain.
Want Guest Guide for your hotel?
The HORES PLUS sales team can show a demo and recommend modules that fit your operation and HORES PMS connection.